Revolut Suffers Major Outage Linked to Google Cloud London Region Issues
Digital bank Revolut experienced a widespread service disruption affecting payments and app access, with reports indicating a connection to problems within Google Cloud's London infrastructure.
Revolut, a prominent digital bank, experienced a significant service outage on Tuesday, October 20, 2026, which disrupted a wide array of its services. Customers reported issues with payments, cash withdrawals, and accessing the banking application. The company assured its users that their funds and data remained secure while its engineering teams worked diligently to resolve the ongoing disruption.
The outage coincided with reported problems in Google Cloud's London region, specifically its 'europe-west2' zone. A source familiar with the matter, as reported by Reuters, linked Revolut's service disruption to the issues affecting Google's cloud infrastructure. While the connection was reported, neither Google nor Revolut immediately confirmed the technical cause or provided a definitive timeline for full service restoration.
The impact on Revolut's customers was extensive, affecting core banking functionalities beyond a single application feature. Revolut's status page indicated that 28 services were experiencing partial unavailability. This included critical functions such as account sign-ins, card payments, inter-account transfers, currency exchange operations, stock trading, and even access to live customer support chat. Reports also suggested that ATM withdrawals were affected, further limiting customers' access to their funds.
In its official statement, Revolut acknowledged the widespread disruption and reiterated the safety of customer assets. "We are currently experiencing a service disruption affecting multiple services. We can confirm that all our customers’ money and data are safe," the bank stated. It further elaborated that the issue was identified and being addressed since the morning of the outage, offering apologies for the inconvenience caused to its user base.
The reported reliance on Google Cloud for its operations places the incident within the broader context of cloud service dependencies. However, the available information, including Revolut's statement, did not suggest that the outage was caused by a cyberattack, such as malware or ransomware. The focus remained on a service availability failure rather than a data breach or compromise.
This incident highlights the critical nature of cloud infrastructure reliability for financial services. Past incidents, such as a Google Cloud outage in June 2025 linked to its API management system, and the accidental deletion of a UniSuper account in 2024, underscore the potential for cloud failures to cause significant disruptions. While these past events illustrate the impact of cloud issues, they do not provide a direct explanation for the specific cause of the Revolut outage.
At the time of reporting, the precise technical failure within Google Cloud's London region and its cascading effect on Revolut's services remained under investigation. Security and operations teams faced the challenge of distinguishing between service downtime and a potential security compromise. Key questions regarding the specific cloud component failure, its impact on Revolut's service delivery, and the completeness of recovery measures were yet to be answered.
Understanding these details is crucial for drawing accurate lessons from the incident. The investigation's findings will determine the extent to which this event serves as a cautionary tale about cloud dependencies, the effectiveness of disaster recovery protocols, and the overall resilience of digital banking infrastructure in the face of underlying platform failures.