8x8 Enhances CX Platform with AI and Analytics Capabilities
8x8 has updated its CX platform with new AI, analytics, and management tools to help organizations bridge operational gaps and improve customer service.
8x8 has announced a series of updates to its Customer Experience (CX) platform, focusing on AI-driven analytics, agent development, and frontline management. These updates aim to address common operational gaps, such as lengthy AI integration times, lack of real-time queue monitoring, and challenges with CRM integrations.
The platform enhancements include new tools for building AI agents, improved mobile authentication, and advanced analytics to provide better visibility into customer interactions. By streamlining these processes, 8x8 intends to help organizations improve agent efficiency and reduce customer session abandonment.
The updates are currently rolling out to the 8x8 Platform for CX. Organizations utilizing the platform should consult the latest release notes to leverage these new capabilities for optimizing their customer service operations. [Help Net Security]