Medium severity5.7NVD Advisory· Published May 31, 2026· Updated Jun 15, 2026
CVE-2026-48210
CVE-2026-48210
Description
An improper default configuration in OTRS 2026.3.1 causes ticket article forwarding actions to enforce the “Is visible for customer” flag by default and prevent users from disabling it via the UI. This leads to unintended exposure of internal ticket information to the External Frontend
This issue affects OTRS 2026.3.1
Affected products
1Patches
Vulnerability mechanics
References
1- otrs.com/release-notes/otrs-security-advisory-2026-09/nvdVendor AdvisoryMitigation
News mentions
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