High severity7.1NVD Advisory· Published Apr 21, 2026· Updated Apr 22, 2026

CVE-2026-41189

Description

FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.215, customer-thread editing is authorized through ThreadPolicy::edit(), which checks mailbox access but does not apply the assigned-only restriction from ConversationPolicy. A user who cannot view a conversation can still load and edit customer-authored threads inside it. Version 1.8.215 fixes the vulnerability.

AI Insight

LLM-synthesized narrative grounded in this CVE's description and references.

Affected products

Freescout/Freescoutreferences

Patches

Vulnerability mechanics

References

github.com/freescout-help-desk/freescout/commit/cdadaf621bb1e1d017315df20d743671f7eae7a9nvd
github.com/freescout-help-desk/freescout/releases/tag/1.8.215nvd
github.com/freescout-help-desk/freescout/security/advisories/GHSA-4h5p-7f5c-q7gjnvd

News mentions

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cvss	0.461
epss	0.000
exploit	0.000
kev	0.000
patch	-0.070
ransomware	0.000