High severity7.6NVD Advisory· Published Apr 21, 2026· Updated Apr 22, 2026

CVE-2026-40589

Description

FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.214, a low-privileged agent can edit a visible customer and add an email address already owned by a hidden customer in another mailbox. The server discloses the hidden customer’s name and profile URL in the success flash, reassigns the hidden email to the visible customer, and rebinds hidden-mailbox conversations for that email to the visible customer. Version 1.8.214 fixes the issue.

Affected products

Freescout/Freescoutreferences

Patches

No patches discovered yet.

Vulnerability mechanics

AI mechanics synthesis has not run for this CVE yet.

References

github.com/freescout-help-desk/freescout/commit/2e2fe37111d92ac665b9ad8806eac94a1a3e502cnvd
github.com/freescout-help-desk/freescout/releases/tag/1.8.214nvd
github.com/freescout-help-desk/freescout/security/advisories/GHSA-mv55-3mgv-fxwrnvd

News mentions

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cvss	0.494
epss	0.000
exploit	0.000
kev	0.000
patch	0.000
ransomware	0.000