Medium severityNVD Advisory· Published Apr 21, 2026· Updated Apr 22, 2026

CVE-2026-40570

Description

FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.213, the load_customer_info action in POST /conversation/ajax returns complete customer profile data to any authenticated user without verifying mailbox access. An attacker only needs a valid email address to retrieve all customer PII. Version 1.8.213 fixes the issue.

AI Insight

LLM-synthesized narrative grounded in this CVE's description and references.

Affected products

Freescout/Freescoutreferences2 versions
(expand)+ 1 more
- (no CPE)
- (no CPE)range: <1.8.213

Patches

Vulnerability mechanics

References

github.com/freescout-help-desk/freescout/commit/f35b4249c72d9bdac6ab1ea4e288f5894be34057nvd
github.com/freescout-help-desk/freescout/releases/tag/1.8.213nvd
github.com/freescout-help-desk/freescout/security/advisories/GHSA-w77q-wjfp-c822nvd

News mentions

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cvss	0.260
epss	0.000
exploit	0.000
kev	0.000
patch	-0.070
ransomware	0.000