Medium severityNVD Advisory· Published Apr 21, 2026· Updated Apr 22, 2026

CVE-2026-40570

Description

FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.213, the load_customer_info action in POST /conversation/ajax returns complete customer profile data to any authenticated user without verifying mailbox access. An attacker only needs a valid email address to retrieve all customer PII. Version 1.8.213 fixes the issue.

Affected products

Freescout/Freescoutreferences

Patches

No patches discovered yet.

Vulnerability mechanics

AI mechanics synthesis has not run for this CVE yet.

References

github.com/freescout-help-desk/freescout/commit/f35b4249c72d9bdac6ab1ea4e288f5894be34057nvd
github.com/freescout-help-desk/freescout/releases/tag/1.8.213nvd
github.com/freescout-help-desk/freescout/security/advisories/GHSA-w77q-wjfp-c822nvd

News mentions

No linked articles in our index yet.

cvss	0.260
epss	0.000
exploit	0.000
kev	0.000
patch	0.000
ransomware	0.000