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Medium severity5.7NVD Advisory· Published Jul 15, 2024· Updated Jun 17, 2026

CVE-2024-6540

CVE-2024-6540

Description

Improper filtering of fields when using the export function in the ticket overview of the external interface in OTRS could allow an authorized user to download a list of tickets containing information about tickets of other customers. The problem only occurs if the TicketSearchLegacyEngine has been disabled by the administrator. This issue affects OTRS: 8.0.X, 2023.X, from 2024.X through 2024.4.x

AI Insight

LLM-synthesized narrative grounded in this CVE's description and references.

Affected products

3
  • OTRS/Otrs3 versions
    cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*+ 2 more
    • cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*range: >=8.0.0,<2024.5.2
    • (no CPE)range: 8.0.X, 2023.X, 2024.X through 2024.4.x
    • (no CPE)range: 8.0.x

Patches

Vulnerability mechanics

References

1

News mentions

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