High severity7.5CISA KEVNVD Advisory· Published Jan 15, 2025· Updated Aug 4, 2026
CVE-2024-57727
CVE-2024-57727
Description
SimpleHelp remote support software v5.5.7 and before is vulnerable to multiple path traversal vulnerabilities that enable unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests. These files include server configuration files containing various secrets and hashed user passwords.
AI Insight
LLM-synthesized narrative grounded in this CVE's description and references.
Affected products
3cpe:2.3:a:simple-help:simplehelp:*:*:*:*:*:*:*:*+ 1 more
- cpe:2.3:a:simple-help:simplehelp:*:*:*:*:*:*:*:*range: <5.5.8
- (no CPE)range: <=5.5.7
- SimpleHelp/remote support softwaredescription
Patches
Vulnerability mechanics
References
3- www.horizon3.ai/attack-research/disclosures/critical-vulnerabilities-in-simplehelp-remote-support-software/nvdThird Party Advisory
- simple-help.com/kb---security-vulnerabilities-01-2025nvdRelease Notes
- www.cisa.gov/known-exploited-vulnerabilities-catalognvdUS Government Resource
News mentions
2- INC Ransomware Emerges as Major RaaS Threat in 2026 with 830+ Victims Since 2023The Hacker News · Jun 18, 2026
- INC Ransomware Thrives by Mastering the BasicsDark Reading · Jun 17, 2026