Critical severity9.8NVD Advisory· Published Sep 1, 2025· Updated Jun 17, 2026
CVE-2024-28988
CVE-2024-28988
Description
SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine. This vulnerability was found by the ZDI team after researching a previous vulnerability and providing this report. The ZDI team was able to discover an unauthenticated attack during their research.
We recommend all Web Help Desk customers apply the patch, which is now available.
We thank Trend Micro Zero Day Initiative (ZDI) for its ongoing partnership in coordinating with SolarWinds on responsible disclosure of this and other potential vulnerabilities.
AI Insight
LLM-synthesized narrative grounded in this CVE's description and references.
Affected products
6cpe:2.3:a:solarwinds:web_help_desk:*:*:*:*:*:*:*:*+ 5 more
- cpe:2.3:a:solarwinds:web_help_desk:*:*:*:*:*:*:*:*range: <=12.8.2
- cpe:2.3:a:solarwinds:web_help_desk:12.8.3:-:*:*:*:*:*:*
- cpe:2.3:a:solarwinds:web_help_desk:12.8.3:hotfix1:*:*:*:*:*:*
- cpe:2.3:a:solarwinds:web_help_desk:12.8.3:hotfix2:*:*:*:*:*:*
- (no CPE)
- (no CPE)range: 12.8.3 HF 2 and previous versions
Patches
Vulnerability mechanics
References
2- www.solarwinds.com/trust-center/security-advisories/CVE-2024-28988nvdPatchVendor Advisory
- support.solarwinds.com/SuccessCenter/s/article/WHD-12-8-3-Hotfix-3nvdBroken Link
News mentions
2- 16th March – Threat Intelligence ReportCheck Point Research · Mar 16, 2026
- Buy A Help Desk, Bundle A Remote Access Solution? (SolarWinds Web Help Desk Pre-Auth RCE Chain(s))watchTowr Labs · Feb 25, 2026