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Medium severity5.2NVD Advisory· Published Jul 15, 2024· Updated Jun 17, 2026

CVE-2024-23794

CVE-2024-23794

Description

An incorrect privilege assignment vulnerability in the inline editing functionality of OTRS can lead to privilege escalation. This flaw allows an agent with read-only permissions to gain full access to a ticket. This issue arises in very rare instances when an admin has previously enabled the setting 'RequiredLock' of 'AgentFrontend::Ticket::InlineEditing::Property###Watch' in the system configuration.This issue affects OTRS:

  • 8.0.X
  • 2023.X
  • from 2024.X through 2024.4.x

AI Insight

LLM-synthesized narrative grounded in this CVE's description and references.

Affected products

3
  • OTRS/Otrs3 versions
    cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*+ 2 more
    • cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*range: >=8.0.0,<2024.5.2
    • (no CPE)range: 8.0.X, 2023.X, 2024.X through 2024.4.x
    • (no CPE)range: 8.0.x

Patches

Vulnerability mechanics

References

1

News mentions

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