Unrated severityNVD Advisory· Published Jul 15, 2024· Updated Aug 1, 2024
Agents are able to lock the ticket without the "Owner" permission
CVE-2024-23794
Description
An incorrect privilege assignment vulnerability in the inline editing functionality of OTRS can lead to privilege escalation. This flaw allows an agent with read-only permissions to gain full access to a ticket. This issue arises in very rare instances when an admin has previously enabled the setting 'RequiredLock' of 'AgentFrontend::Ticket::InlineEditing::Property###Watch' in the system configuration.This issue affects OTRS:
- 8.0.X
- 2023.X
- from 2024.X through 2024.4.x
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Affected products
2Patches
Vulnerability mechanics
References
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