VYPR
Unrated severityNVD Advisory· Published Jul 15, 2024· Updated Aug 1, 2024

Agents are able to lock the ticket without the "Owner" permission

CVE-2024-23794

Description

An incorrect privilege assignment vulnerability in the inline editing functionality of OTRS can lead to privilege escalation. This flaw allows an agent with read-only permissions to gain full access to a ticket. This issue arises in very rare instances when an admin has previously enabled the setting 'RequiredLock' of 'AgentFrontend::Ticket::InlineEditing::Property###Watch' in the system configuration.This issue affects OTRS:

  • 8.0.X
  • 2023.X
  • from 2024.X through 2024.4.x

Affected products

1

Patches

0

No patches discovered yet.

Vulnerability mechanics

AI mechanics synthesis has not run for this CVE yet.

References

1

News mentions

0

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