Medium severity4.3NVD Advisory· Published Feb 4, 2025· Updated Apr 15, 2026

CVE-2024-13607

Description

The JS Help Desk – The Ultimate Help Desk & Support Plugin plugin for WordPress is vulnerable to Insecure Direct Object Reference in all versions up to, and including, 2.8.8 via the 'exportusereraserequest' due to missing validation on a user controlled key. This makes it possible for authenticated attackers, with Subscriber-level permissions and above, to export ticket data for any user.

AI Insight

LLM-synthesized narrative grounded in this CVE's description and references.

Affected products

WordPress/Js Support Ticketinferred
Range: <=2.8.8
Package: https://wordpress.org/plugins/js-support-ticket
Joomsky/Js Help Deskllm-fuzzy
Range: <=2.8.8

Patches

Vulnerability mechanics

References

plugins.trac.wordpress.org/browser/js-support-ticket/tags/2.8.8/modules/gdpr/controller.phpnvd
plugins.trac.wordpress.org/changeset/3230977/nvd
www.wordfence.com/threat-intel/vulnerabilities/id/3f57fbbc-ed5a-4452-bd8a-6fc0a4536d76nvd

News mentions

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cvss	0.280
epss	0.000
exploit	0.000
kev	0.000
patch	-0.070
ransomware	0.000