High severity8.8NVD Advisory· Published Feb 1, 2025· Updated Jun 17, 2026

CVE-2024-12171

Description

The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to privilege escalation due to a missing capability check on the 'eh_crm_agent_add_user' AJAX action in all versions up to, and including, 3.2.6. This makes it possible for authenticated attackers, with Subscriber-level access and above, to create new administrative user accounts.

AI Insight

LLM-synthesized narrative grounded in this CVE's description and references.

Affected products

WordPress/ELEX WordPress HelpDesk & Customer Ticketing Systemllm-fuzzy
Range: <=3.2.6
ELEX/ELEX WordPress HelpDesk & Customer Ticketing Systemcpe-rescue
Range: 0
Elula/Wsdesk
cpe:2.3:a:elula:wsdesk:*:*:*:*:free:wordpress:*:*
Range: <3.2.7
WordPress/HelpDesk & Customer Ticketing Systemwp-canonicalize

Patches

Vulnerability mechanics

References

plugins.trac.wordpress.org/changeset/3227859/elex-helpdesk-customer-support-ticket-system/trunk/includes/class-crm-ajax-functions-one.phpnvdPatch
plugins.trac.wordpress.org/changesetnvdPatch
www.wordfence.com/threat-intel/vulnerabilities/id/cbcd978b-e81f-4c39-b2f7-adc948d21b1bnvdThird Party Advisory

News mentions

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cvss	0.572
epss	0.000
exploit	0.000
kev	0.000
patch	-0.070
ransomware	0.000