Unrated severityNVD Advisory· Published Feb 1, 2025· Updated Apr 8, 2026
ELEX WordPress HelpDesk & Customer Ticketing System <= 3.2.6 - Missing Authorization to Authenticated (Subscriber+) Privilege Escalation
CVE-2024-12171
Description
The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to privilege escalation due to a missing capability check on the 'eh_crm_agent_add_user' AJAX action in all versions up to, and including, 3.2.6. This makes it possible for authenticated attackers, with Subscriber-level access and above, to create new administrative user accounts.
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Affected products
3- Range: <=3.2.6
- Range: 0
Patches
Vulnerability mechanics
References
3News mentions
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