VYPR
← All advisories
Low severity3.5NVD Advisory· Published Oct 16, 2023· Updated Jun 17, 2026

CVE-2023-5421

CVE-2023-5421

Description

An attacker who is logged into OTRS as an user with privileges to create and change customer user data may manipulate the CustomerID field to execute JavaScript code that runs immediatly after the data is saved.The issue onlyoccurs if the configuration for AdminCustomerUser::UseAutoComplete was changed before. This issue affects OTRS: from 7.0.X before 7.0.47, from 8.0.X before 8.0.37; ((OTRS)) Community Edition: from 6.0.X through 6.0.34.

AI Insight

LLM-synthesized narrative grounded in this CVE's description and references.

Affected products

6
  • OTRS/Otrs4 versions
    cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*+ 3 more
    • cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*range: >=7.0.0,<7.0.47
    • cpe:2.3:a:otrs:otrs:*:*:*:*:community:*:*:*range: >=6.0.0,<=6.0.34
    • (no CPE)range: from 7.0.X before 7.0.47, from 8.0.X before 8.0.37
    • (no CPE)range: 7.0.x
  • OTRS/((OTRS)) Community Editionllm-fuzzy2 versions
    from 6.0.X through 6.0.34+ 1 more
    • (no CPE)range: from 6.0.X through 6.0.34
    • (no CPE)range: 6.0.x

Patches

Vulnerability mechanics

References

1

News mentions

0

No linked articles in our index yet.