VYPR
← All advisories
Low severity3.5NVD Advisory· Published Oct 18, 2021· Updated Jun 17, 2026

CVE-2021-36097

CVE-2021-36097

Description

Agents are able to lock the ticket without the "Owner" permission. Once the ticket is locked, it could be moved to the queue where the agent has "rw" permissions and gain a full control. This issue affects: OTRS AG OTRS 8.0.x version: 8.0.16 and prior versions.

AI Insight

LLM-synthesized narrative grounded in this CVE's description and references.

Affected products

3
  • OTRS/Otrs3 versions
    cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*+ 2 more
    • cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*range: >=8.0.0,<=8.0.16
    • (no CPE)range: <=8.0.16
    • (no CPE)range: 8.0.x

Patches

Vulnerability mechanics

References

1

News mentions

0

No linked articles in our index yet.