CVE-2021-31160
Description
Zoho ManageEngine ServiceDesk Plus MSP before 10521 allows an attacker to access internal data.
AI Insight
LLM-synthesized narrative grounded in this CVE's description and references.
Zoho ManageEngine ServiceDesk Plus MSP before 10521 exposes sensitive global JavaScript variables, allowing attackers to access internal data.
Vulnerability
Zoho ManageEngine ServiceDesk Plus MSP versions prior to 10521 expose sensitive global JavaScript variables that contain site, group, and technician mapping information [1]. This vulnerability allows an attacker to access internal data without authentication.
Exploitation
An attacker with network access to the ServiceDesk Plus MSP web interface can view the exposed JavaScript variables by inspecting the page source or using browser developer tools. No authentication or user interaction is required to exploit this vulnerability.
Impact
Successful exploitation enables an attacker to obtain sensitive internal data, including site, group, and technician mappings. This information could be leveraged for further targeted attacks against the organization.
Mitigation
The vulnerability is fixed in version 10521 of Zoho ManageEngine ServiceDesk Plus MSP [1]. Organizations should upgrade to this version or later. No workarounds are documented. The CVE is not listed in the CISA Known Exploited Vulnerabilities catalog.
AI Insight generated on May 25, 2026. Synthesized from this CVE's description and the cited reference URLs; citations are validated against the source bundle.
Affected products
2- Zoho/ManageEngine ServiceDesk Plus MSPdescription
- Range: <10521
Patches
0No patches discovered yet.
Vulnerability mechanics
AI mechanics synthesis has not run for this CVE yet.
References
3News mentions
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