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Medium severity5.7NVD Advisory· Published Feb 8, 2021· Updated Jun 17, 2026

CVE-2021-21435

CVE-2021-21435

Description

Article Bcc fields and agent personal information are shown when customer prints the ticket (PDF) via external interface. This issue affects: OTRS AG OTRS 7.0.x version 7.0.23 and prior versions; 8.0.x version 8.0.10 and prior versions.

AI Insight

LLM-synthesized narrative grounded in this CVE's description and references.

Affected products

4
  • OTRS/Otrs4 versions
    cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*+ 3 more
    • cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*range: >=7.0.0,<=7.0.23
    • cpe:2.3:a:otrs:otrs:*:*:*:*:community:*:*:*range: >=6.0.0,<=6.0.30
    • (no CPE)range: 7.0.23 and prior versions; 8.0.10 and prior versions
    • (no CPE)range: 7.0.x

Patches

Vulnerability mechanics

References

1

News mentions

0

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