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Medium severity4.1NVD Advisory· Published Nov 23, 2020· Updated Jun 17, 2026

CVE-2020-1778

CVE-2020-1778

Description

When OTRS uses multiple backends for user authentication (with LDAP), agents are able to login even if the account is set to invalid. This issue affects OTRS; 8.0.9 and prior versions.

AI Insight

LLM-synthesized narrative grounded in this CVE's description and references.

Affected products

3
  • OTRS/Otrs3 versions
    cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*+ 2 more
    • cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*range: <=8.0.9
    • (no CPE)range: <=8.0.9
    • (no CPE)range: 8.0.x

Patches

Vulnerability mechanics

References

1

News mentions

0

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