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Medium severity4.3NVD Advisory· Published Oct 15, 2020· Updated Jun 17, 2026

CVE-2020-1777

CVE-2020-1777

Description

Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as in chat transcriptions inside the tickets, when system is configured to mask real agent names. This issue affects OTRS; 7.0.21 and prior versions, 8.0.6 and prior versions.

AI Insight

LLM-synthesized narrative grounded in this CVE's description and references.

Affected products

3
  • OTRS/Otrs3 versions
    cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*+ 2 more
    • cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*range: >=7.0.0,<=7.0.21
    • (no CPE)range: <=7.0.21, <=8.0.6
    • (no CPE)range: 7.0.x

Patches

Vulnerability mechanics

References

1

News mentions

0

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