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Medium severity5.4NVD Advisory· Published Feb 7, 2020· Updated Jun 17, 2026

CVE-2020-1768

CVE-2020-1768

Description

The external frontend system uses numerous background calls to the backend. Each background request is treated as user activity so the SessionMaxIdleTime will not be reached. This issue affects: OTRS 7.0.x version 7.0.14 and prior versions.

AI Insight

LLM-synthesized narrative grounded in this CVE's description and references.

Affected products

3
  • OTRS/Otrs3 versions
    cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*+ 2 more
    • cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*range: >=7.0.0,<=7.0.14
    • (no CPE)range: <=7.0.14
    • (no CPE)range: 7.0.x

Patches

Vulnerability mechanics

References

1

News mentions

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