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Unrated severityNVD Advisory· Published Jan 10, 2020· Updated Sep 16, 2024

Possible to send drafted messages as wrong agent

CVE-2020-1767

Description

Agent A is able to save a draft (i.e. for customer reply). Then Agent B can open the draft, change the text completely and send it in the name of Agent A. For the customer it will not be visible that the message was sent by another agent. This issue affects: ((OTRS)) Community Edition 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions.

AI Insight

LLM-synthesized narrative grounded in this CVE's description and references.

Affected products

4
  • Neo4j/Community Editionllm-fuzzy
    Range: <=6.0.24
  • OTRS/Otrsllm-fuzzy2 versions
    <=7.0.13+ 1 more
    • (no CPE)range: <=7.0.13
    • (no CPE)range: 7.0.x version 7.0.13 and prior versions
  • OTRS AG/((OTRS)) Community Editionv5
    Range: 6.0.x version 6.0.24 and prior versions

Patches

Vulnerability mechanics

References

3

News mentions

0

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