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Low severity3.5NVD Advisory· Published Jan 10, 2020· Updated Jun 17, 2026

CVE-2020-1767

CVE-2020-1767

Description

Agent A is able to save a draft (i.e. for customer reply). Then Agent B can open the draft, change the text completely and send it in the name of Agent A. For the customer it will not be visible that the message was sent by another agent. This issue affects: ((OTRS)) Community Edition 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions.

AI Insight

LLM-synthesized narrative grounded in this CVE's description and references.

Affected products

7
  • OTRS/Otrsv54 versions
    7.0.x version 7.0.13 and prior versions+ 3 more
    • (no CPE)range: 7.0.x version 7.0.13 and prior versions
    • (no CPE)range: <=7.0.13
    • cpe:2.3:a:otrs:otrs:*:*:*:*:community:*:*:*range: >=6.0.0,<=6.0.24
    • cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*range: >=7.0.0,<=7.0.13
  • OTRS/((OTRS)) Community Editionllm-fuzzy2 versions
    <=6.0.24+ 1 more
    • (no CPE)range: <=6.0.24
    • (no CPE)range: 6.0.x version 6.0.24 and prior versions
  • Debian/linux
    cpe:2.3:o:debian:debian_linux:8.0:*:*:*:*:*:*:*

Patches

Vulnerability mechanics

References

3

News mentions

0

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