Medium severity4.3NVD Advisory· Published Apr 1, 2020· Updated Jun 17, 2026
CVE-2020-11466
CVE-2020-11466
Description
An issue was discovered in Deskpro before 2019.8.0. The /api/tickets endpoint failed to properly validate a user's privilege, allowing an attacker to retrieve arbitrary information about all helpdesk tickets stored in database with numerous filters. This leaked sensitive information to unauthorized parties. Additionally, it leaked ticket authentication code, making it possible to make changes to a ticket.
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LLM-synthesized narrative grounded in this CVE's description and references.
Affected products
3cpe:2.3:a:deskpro:deskpro:*:*:*:*:*:*:*:*+ 1 more
- cpe:2.3:a:deskpro:deskpro:*:*:*:*:*:*:*:*range: <2019.8.0
- (no CPE)range: <2019.8.0
- Deskpro/Deskprodescription
Patches
Vulnerability mechanics
References
3- blog.redforce.io/attacking-helpdesks-part-1-rce-chain-on-deskpro/nvdExploitThird Party Advisory
- support.deskpro.com/en/news/posts/deskpro-security-update-2019-09nvdRelease NotesVendor Advisory
- support.deskpro.com/en/news/posts/deskpro-v2019-8-0-released-security-updatenvdRelease NotesVendor Advisory
News mentions
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