Medium severity4.3NVD Advisory· Published Jan 6, 2020· Updated Jun 17, 2026
CVE-2019-18179
CVE-2019-18179
Description
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.12, and Community Edition 5.0.x through 5.0.38 and 6.0.x through 6.0.23. An attacker who is logged into OTRS as an agent is able to list tickets assigned to other agents, even tickets in a queue where the attacker doesn't have permissions.
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LLM-synthesized narrative grounded in this CVE's description and references.
Affected products
7- OTRS/Open Ticket Request Systemdescription
- osv-coords5 versionspkg:rpm/opensuse/otrs&distro=openSUSE%20Leap%2015.1pkg:rpm/opensuse/otrs&distro=openSUSE%20Leap%2015.2pkg:rpm/suse/otrs&distro=SUSE%20Package%20Hub%2015pkg:rpm/suse/otrs&distro=SUSE%20Package%20Hub%2015%20SP1pkg:rpm/suse/otrs&distro=SUSE%20Package%20Hub%2015%20SP2
< 5.0.42-bp151.3.3.1+ 4 more
- (no CPE)range: < 5.0.42-bp151.3.3.1
- (no CPE)range: < 6.0.29-bp152.2.5.4
- (no CPE)range: < 5.0.42-bp151.3.3.1
- (no CPE)range: < 5.0.42-bp151.3.3.1
- (no CPE)range: < 6.0.29-bp152.2.5.4
Patches
Vulnerability mechanics
References
6- community.otrs.com/security-advisory-2019-14-security-update-for-otrs-framework/nvdPatchVendor Advisory
- lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.htmlnvdMailing ListThird Party Advisory
- lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.htmlnvdMailing ListThird Party Advisory
- lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.htmlnvdMailing ListThird Party Advisory
- lists.debian.org/debian-lts-announce/2020/01/msg00000.htmlnvdMailing ListThird Party Advisory
- lists.debian.org/debian-lts-announce/2023/08/msg00040.htmlnvd
News mentions
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