Medium severity4.3NVD Advisory· Published Mar 10, 2020· Updated Jun 17, 2026
CVE-2019-13457
CVE-2019-13457
Description
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8. A customer user can use the search results to disclose information from their "company" tickets (with the same CustomerID), even when the CustomerDisableCompanyTicketAccess setting is turned on.
AI Insight
LLM-synthesized narrative grounded in this CVE's description and references.
Affected products
7- Open Ticket Request System/Open Ticket Request Systemdescription
- osv-coords5 versionspkg:rpm/opensuse/otrs&distro=openSUSE%20Leap%2015.1pkg:rpm/opensuse/otrs&distro=openSUSE%20Leap%2015.2pkg:rpm/suse/otrs&distro=SUSE%20Package%20Hub%2015pkg:rpm/suse/otrs&distro=SUSE%20Package%20Hub%2015%20SP1pkg:rpm/suse/otrs&distro=SUSE%20Package%20Hub%2015%20SP2
< 5.0.42-bp151.3.3.1+ 4 more
- (no CPE)range: < 5.0.42-bp151.3.3.1
- (no CPE)range: < 6.0.29-bp152.2.5.4
- (no CPE)range: < 5.0.42-bp151.3.3.1
- (no CPE)range: < 5.0.42-bp151.3.3.1
- (no CPE)range: < 6.0.29-bp152.2.5.4
Patches
Vulnerability mechanics
References
5- otrs.com/release-notes/otrs-security-advisory-2019-11/nvdVendor Advisory
- www.otrs.com/category/release-and-security-notes-en/nvdVendor Advisory
- lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.htmlnvdBroken Link
- lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.htmlnvdBroken Link
- lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.htmlnvdBroken Link
News mentions
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