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Medium severity6.5NVD Advisory· Published Mar 13, 2019· Updated Jun 17, 2026

CVE-2018-20800

CVE-2018-20800

Description

An issue was discovered in Open Ticket Request System (OTRS) 5.0.31 and 6.0.13. Users updating to 6.0.13 (also patchlevel updates) or 5.0.31 (only major updates) will experience data loss in their agent preferences table.

AI Insight

LLM-synthesized narrative grounded in this CVE's description and references.

Affected products

4
  • OTRS/Otrsinferred3 versions
    >=5.0.31,<=6.0.13+ 2 more
    • (no CPE)range: >=5.0.31,<=6.0.13
    • cpe:2.3:a:otrs:otrs:5.0.31:*:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:6.0.13:*:*:*:*:*:*:*
  • OTRS/Open Ticket Request Systemllm-fuzzy

Patches

Vulnerability mechanics

References

1

News mentions

0

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