Medium severity4.8NVD Advisory· Published Nov 11, 2018· Updated Jun 17, 2026

CVE-2018-19141

Description

Open Ticket Request System (OTRS) 4.0.x before 4.0.33 and 5.0.x before 5.0.31 allows an admin to conduct an XSS attack via a modified URL because user and customer preferences are mishandled.

AI Insight

LLM-synthesized narrative grounded in this CVE's description and references.

Affected products

OTRS/Open Ticket Request System
cpe:2.3:a:otrs:open_ticket_request_system:*:*:*:*:*:*:*:*
Range: >=4.0.0,<4.0.33
Debian/linux
cpe:2.3:o:debian:debian_linux:8.0:*:*:*:*:*:*:*
OTRS/Otrsinferred2 versions
>=5.0.0,<5.0.31+ 1 more
- (no CPE)range: >=5.0.0,<5.0.31
- (no CPE)range: <4.0.33, <5.0.31
OTRS/OTRS Frameworkllm-create
Range: <4.0.33, <5.0.31

Patches

Vulnerability mechanics

References

community.otrs.com/security-advisory-2018-09-security-update-for-otrs-framework/nvdPatchVendor Advisory
lists.debian.org/debian-lts-announce/2018/11/msg00028.htmlnvdMailing ListThird Party Advisory

News mentions

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cvss	0.312
epss	0.001
exploit	0.000
kev	0.000
patch	0.000
ransomware	0.000