Medium severity6.1NVD Advisory· Published Apr 16, 2023· Updated Jun 17, 2026

CVE-2018-17883

Description

An issue was discovered in Open Ticket Request System (OTRS) 6.0.x before 6.0.12. An attacker could send an e-mail message with a malicious link to an OTRS system or an agent. If a logged-in agent opens this link, it could cause the execution of JavaScript in the context of OTRS.

AI Insight

LLM-synthesized narrative grounded in this CVE's description and references.

Affected products

OTRS/Otrs2 versions
cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*+ 1 more
- cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*range: >=6.0.0,<6.0.12
- (no CPE)range: <6.0.12
OTRS/Open Ticket Request Systemcpe-rescue

Patches

Vulnerability mechanics

References

community.otrs.com/security-advisory-2018-06-security-update-for-otrs-framework/nvdPatchVendor Advisory
community.otrs.com/category/release-and-security-notes-en/nvdRelease Notes

News mentions

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cvss	0.397
epss	0.000
exploit	0.000
kev	0.000
patch	0.000
ransomware	0.000