Medium severity6.5NVD Advisory· Published Sep 28, 2018· Updated Jun 17, 2026

CVE-2018-16587

Description

In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious email to an OTRS system. If a user with admin permissions opens it, it causes deletions of arbitrary files that the OTRS web server user has write access to.

AI Insight

LLM-synthesized narrative grounded in this CVE's description and references.

Affected products

OTRS/Otrsinferred2 versions
>=4.0,<4.0.32 || >=5.0,<5.0.30 || >=6.0,<6.0.11+ 1 more
- (no CPE)range: >=4.0,<4.0.32 || >=5.0,<5.0.30 || >=6.0,<6.0.11
- (no CPE)range: >=4.0.0, <4.0.32; >=5.0.0, <5.0.30; >=6.0.0, <6.0.11

Patches

Vulnerability mechanics

References

community.otrs.com/security-advisory-2018-04-security-update-for-otrs-framework/nvdPatchVendor Advisory
github.com/OTRS/otrs/commit/a4a1a01f84fac7ab032570ee50b660e2ebb15c01nvdPatch
github.com/OTRS/otrs/commit/d8cae00b0f78c2a07bb10cedb817304139395843nvdPatch
github.com/OTRS/otrs/commit/d9db0c6a15caafda7689320ecf61777993c33711nvdPatch
lists.debian.org/debian-lts-announce/2018/09/msg00033.htmlnvdMailing ListThird Party Advisory
www.debian.org/security/2018/dsa-4317nvdThird Party Advisory

News mentions

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cvss	0.423
epss	0.001
exploit	0.000
kev	0.000
patch	0.000
ransomware	0.000