Medium severity4.3NVD Advisory· Published Sep 28, 2018· Updated Jun 17, 2026

CVE-2018-16586

Description

In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious email to an OTRS system. If a logged in user opens it, the email could cause the browser to load external image or CSS resources.

AI Insight

LLM-synthesized narrative grounded in this CVE's description and references.

Affected products

OTRS/Otrsinferred2 versions
>=4.0.0,<4.0.32 || >=5.0.0,<5.0.30 || >=6.0.0,<6.0.11+ 1 more
- (no CPE)range: >=4.0.0,<4.0.32 || >=5.0.0,<5.0.30 || >=6.0.0,<6.0.11
- (no CPE)range: <4.0.32, <5.0.30, <6.0.11

Patches

Vulnerability mechanics

References

community.otrs.com/security-advisory-2018-05-security-update-for-otrs-framework/nvdPatchVendor Advisory
github.com/OTRS/otrs/commit/09e80c7752b0d9080688e4597c7495dd109e0963nvdPatch
github.com/OTRS/otrs/commit/a808859a75c59ae3b7568f5cc4708c53462aa4c7nvdPatch
github.com/OTRS/otrs/commit/baa92df09145b8ae2702a3a0e85d8ba55ec96302nvdPatch
lists.debian.org/debian-lts-announce/2018/09/msg00033.htmlnvdMailing ListThird Party Advisory
www.debian.org/security/2018/dsa-4317nvdThird Party Advisory

News mentions

No linked articles in our index yet.

cvss	0.280
epss	0.001
exploit	0.000
kev	0.000
patch	0.000
ransomware	0.000