High severity8.8NVD Advisory· Published Jun 12, 2017· Updated May 13, 2026
CVE-2017-9324
CVE-2017-9324
Description
In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access. Afterward, all system settings can be read and changed. The URLs in question contain index.pl?Action=Installer with ;Subaction=Intro or ;Subaction=Start or ;Subaction=System appended at the end.
Affected products
3cpe:2.3:o:debian:debian_linux:8.0:*:*:*:*:*:*:*+ 1 more
- cpe:2.3:o:debian:debian_linux:8.0:*:*:*:*:*:*:*
- cpe:2.3:o:debian:debian_linux:9.0:*:*:*:*:*:*:*
Patches
0No patches discovered yet.
Vulnerability mechanics
AI mechanics synthesis has not run for this CVE yet.
References
3- www.debian.org/security/2017/dsa-3876nvdThird Party Advisory
- packetstormsecurity.com/files/142862/OTRS-Install-Dialog-Disclosure.htmlnvdMailing ListThird Party AdvisoryVDB Entry
- www.otrs.com/security-advisory-2017-03-security-update-otrs-versions/nvdVendor Advisory
News mentions
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