Medium severity6.5NVD Advisory· Published Dec 8, 2017· Updated Jun 17, 2026

CVE-2017-16854

Description

In Open Ticket Request System (OTRS) through 3.3.20, 4 through 4.0.26, 5 through 5.0.24, and 6 through 6.0.1, an attacker who is logged in as a customer can use the ticket search form to disclose internal article information of their customer tickets.

Affected products

OTRS/Otrs2 versions
cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*+ 1 more
- cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*range: >=3.3.0,<=3.3.20
- (no CPE)range: <=3.3.20, <=4.0.26, <=5.0.24, <=6.0.1
Debian/linux3 versions
cpe:2.3:o:debian:debian_linux:7.0:*:*:*:*:*:*:*+ 2 more
- cpe:2.3:o:debian:debian_linux:7.0:*:*:*:*:*:*:*
- cpe:2.3:o:debian:debian_linux:8.0:*:*:*:*:*:*:*
- cpe:2.3:o:debian:debian_linux:9.0:*:*:*:*:*:*:*

Patches

Vulnerability mechanics

References

lists.debian.org/debian-lts-announce/2017/12/msg00015.htmlnvdMailing ListThird Party Advisory
www.debian.org/security/2017/dsa-4066nvdThird Party Advisory
www.otrs.com/security-advisory-2017-08-security-update-otrs-framework/nvdBroken Link

News mentions

No linked articles in our index yet.

cvss	0.423
epss	0.001
exploit	0.000
kev	0.000
patch	0.000
ransomware	0.000