Medium severity6.5NVD Advisory· Published Dec 8, 2017· Updated May 13, 2026
CVE-2017-16854
CVE-2017-16854
Description
In Open Ticket Request System (OTRS) through 3.3.20, 4 through 4.0.26, 5 through 5.0.24, and 6 through 6.0.1, an attacker who is logged in as a customer can use the ticket search form to disclose internal article information of their customer tickets.
Affected products
4cpe:2.3:o:debian:debian_linux:7.0:*:*:*:*:*:*:*+ 2 more
- cpe:2.3:o:debian:debian_linux:7.0:*:*:*:*:*:*:*
- cpe:2.3:o:debian:debian_linux:8.0:*:*:*:*:*:*:*
- cpe:2.3:o:debian:debian_linux:9.0:*:*:*:*:*:*:*
Patches
0No patches discovered yet.
Vulnerability mechanics
AI mechanics synthesis has not run for this CVE yet.
References
3- lists.debian.org/debian-lts-announce/2017/12/msg00015.htmlnvdMailing ListThird Party Advisory
- www.debian.org/security/2017/dsa-4066nvdThird Party Advisory
- www.otrs.com/security-advisory-2017-08-security-update-otrs-framework/nvdBroken Link
News mentions
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