Unrated severityNVD Advisory· Published Feb 4, 2014· Updated Apr 29, 2026
CVE-2014-1694
CVE-2014-1694
Description
Multiple cross-site request forgery (CSRF) vulnerabilities in (1) CustomerPreferences.pm, (2) CustomerTicketMessage.pm, (3) CustomerTicketProcess.pm, and (4) CustomerTicketZoom.pm in Kernel/Modules/ in Open Ticket Request System (OTRS) 3.1.x before 3.1.19, 3.2.x before 3.2.14, and 3.3.x before 3.3.4 allow remote attackers to hijack the authentication of arbitrary users for requests that (5) create tickets or (6) send follow-ups to existing tickets.
Affected products
45cpe:2.3:a:otrs:otrs:3.1.0:*:*:*:*:*:*:*+ 44 more
- cpe:2.3:a:otrs:otrs:3.1.0:*:*:*:*:*:*:*
- cpe:2.3:a:otrs:otrs:3.1.1:*:*:*:*:*:*:*
- cpe:2.3:a:otrs:otrs:3.1.10:*:*:*:*:*:*:*
- cpe:2.3:a:otrs:otrs:3.1.11:*:*:*:*:*:*:*
- cpe:2.3:a:otrs:otrs:3.1.13:*:*:*:*:*:*:*
- cpe:2.3:a:otrs:otrs:3.1.14:*:*:*:*:*:*:*
- cpe:2.3:a:otrs:otrs:3.1.15:*:*:*:*:*:*:*
- cpe:2.3:a:otrs:otrs:3.1.16:*:*:*:*:*:*:*
- cpe:2.3:a:otrs:otrs:3.1.17:*:*:*:*:*:*:*
- cpe:2.3:a:otrs:otrs:3.1.18:*:*:*:*:*:*:*
- cpe:2.3:a:otrs:otrs:3.1.2:*:*:*:*:*:*:*
- cpe:2.3:a:otrs:otrs:3.1.3:*:*:*:*:*:*:*
- cpe:2.3:a:otrs:otrs:3.1.4:*:*:*:*:*:*:*
- cpe:2.3:a:otrs:otrs:3.1.5:*:*:*:*:*:*:*
- cpe:2.3:a:otrs:otrs:3.1.6:*:*:*:*:*:*:*
- cpe:2.3:a:otrs:otrs:3.1.7:*:*:*:*:*:*:*
- cpe:2.3:a:otrs:otrs:3.1.8:*:*:*:*:*:*:*
- cpe:2.3:a:otrs:otrs:3.1.9:*:*:*:*:*:*:*
- cpe:2.3:a:otrs:otrs:3.2.0:*:*:*:*:*:*:*
- cpe:2.3:a:otrs:otrs:3.2.0:beta1:*:*:*:*:*:*
- cpe:2.3:a:otrs:otrs:3.2.0:beta2:*:*:*:*:*:*
- cpe:2.3:a:otrs:otrs:3.2.0:beta3:*:*:*:*:*:*
- cpe:2.3:a:otrs:otrs:3.2.0:beta4:*:*:*:*:*:*
- cpe:2.3:a:otrs:otrs:3.2.0:beta5:*:*:*:*:*:*
- cpe:2.3:a:otrs:otrs:3.2.0:rc1:*:*:*:*:*:*
- cpe:2.3:a:otrs:otrs:3.2.1:*:*:*:*:*:*:*
- cpe:2.3:a:otrs:otrs:3.2.10:*:*:*:*:*:*:*
- cpe:2.3:a:otrs:otrs:3.2.2:*:*:*:*:*:*:*
- cpe:2.3:a:otrs:otrs:3.2.3:*:*:*:*:*:*:*
- cpe:2.3:a:otrs:otrs:3.2.4:*:*:*:*:*:*:*
- cpe:2.3:a:otrs:otrs:3.2.5:*:*:*:*:*:*:*
- cpe:2.3:a:otrs:otrs:3.2.6:*:*:*:*:*:*:*
- cpe:2.3:a:otrs:otrs:3.2.7:*:*:*:*:*:*:*
- cpe:2.3:a:otrs:otrs:3.2.8:*:*:*:*:*:*:*
- cpe:2.3:a:otrs:otrs:3.2.9:*:*:*:*:*:*:*
- cpe:2.3:a:otrs:otrs:3.3.0:*:*:*:*:*:*:*
- cpe:2.3:a:otrs:otrs:3.3.0:beta1:*:*:*:*:*:*
- cpe:2.3:a:otrs:otrs:3.3.0:beta2:*:*:*:*:*:*
- cpe:2.3:a:otrs:otrs:3.3.0:beta3:*:*:*:*:*:*
- cpe:2.3:a:otrs:otrs:3.3.0:beta4:*:*:*:*:*:*
- cpe:2.3:a:otrs:otrs:3.3.0:beta5:*:*:*:*:*:*
- cpe:2.3:a:otrs:otrs:3.3.0:rc1:*:*:*:*:*:*
- cpe:2.3:a:otrs:otrs:3.3.1:*:*:*:*:*:*:*
- cpe:2.3:a:otrs:otrs:3.3.2:*:*:*:*:*:*:*
- cpe:2.3:a:otrs:otrs:3.3.3:*:*:*:*:*:*:*
Patches
36f324aaf8647https://github.com/OTRS/otrsvia nvd-ref
92f417277f43https://github.com/OTRS/otrsvia nvd-ref
ca2c3390fd60https://github.com/OTRS/otrsvia nvd-ref
Vulnerability mechanics
Generated by null/stub on May 9, 2026. Inputs: CWE entries + fix-commit diffs from this CVE's patches. Citations validated against bundle.
References
12- www.otrs.com/security-advisory-2014-01-csrf-issue-customer-web-interfacenvdPatchVendor Advisory
- github.com/OTRS/otrs/commit/6f324aaf8647729d509eebf063a0181f9f9196f7nvdExploitPatch
- github.com/OTRS/otrs/commit/92f417277f43832f1a0462f2485fe1fd3fd52312nvdExploitPatch
- github.com/OTRS/otrs/commit/ca2c3390fd60d9a3f810ed2c22cbc2c193457b77nvdExploitPatch
- secunia.com/advisories/56644nvdVendor Advisory
- secunia.com/advisories/56655nvdVendor Advisory
- bugs.otrs.org/show_bug.cginvd
- osvdb.org/102632nvd
- www.debian.org/security/2014/dsa-2867nvd
- www.openwall.com/lists/oss-security/2014/01/29/15nvd
- www.openwall.com/lists/oss-security/2014/01/29/7nvd
- www.otrs.com/release-notes-otrs-help-desk-3-3-4nvd
News mentions
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