High severity8.8NVD Advisory· Published Aug 9, 2021· Updated Jun 16, 2026

CVE-2013-4717

Description

Multiple SQL injection vulnerabilities in Open Ticket Request System (OTRS) Help Desk 3.0.x before 3.0.22, 3.1.x before 3.1.18, and 3.2.x before 3.2.9 allow remote authenticated users to execute arbitrary SQL commands via unspecified vectors related to Kernel/Output/HTML/PreferencesCustomQueue.pm, Kernel/System/CustomerCompany.pm, Kernel/System/Ticket/IndexAccelerator/RuntimeDB.pm, Kernel/System/Ticket/IndexAccelerator/StaticDB.pm, and Kernel/System/TicketSearch.pm.

AI Insight

LLM-synthesized narrative grounded in this CVE's description and references.

Affected products

Open Ticket Request System (OTRS)/Help Desk 3.0.xdescription
OTRS/OTRS Help Deskllm-create
Range: <3.0.22, <3.1.18, <3.2.9
osv-coords
pkg:rpm/opensuse/otrs&distro=openSUSE%20Tumbleweed
Range: < 3.3.14-37.1

Patches

Vulnerability mechanics

References

web.archive.org/web/20130817120539/http://www.otrs.com/de/open-source/community-news/security-advisories/security-advisory-2013-05/nvdPatchVendor Advisory

News mentions

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