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Unrated severityNVD Advisory· Published Aug 23, 2012· Updated Jun 16, 2026

CVE-2012-2582

CVE-2012-2582

Description

Multiple cross-site scripting (XSS) vulnerabilities in Open Ticket Request System (OTRS) Help Desk 2.4.x before 2.4.13, 3.0.x before 3.0.15, and 3.1.x before 3.1.9, and OTRS ITSM 2.1.x before 2.1.5, 3.0.x before 3.0.6, and 3.1.x before 3.1.6, allow remote attackers to inject arbitrary web script or HTML via an e-mail message body with (1) a Cascading Style Sheets (CSS) expression property in the STYLE attribute of an arbitrary element or (2) UTF-7 text in an HTTP-EQUIV="CONTENT-TYPE" META element.

AI Insight

LLM-synthesized narrative grounded in this CVE's description and references.

Affected products

68
  • OTRS/Otrs48 versions
    cpe:2.3:a:otrs:otrs:2.4.0:beta1:*:*:*:*:*:*+ 47 more
    • cpe:2.3:a:otrs:otrs:2.4.0:beta1:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:2.4.0:beta2:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:2.4.0:beta3:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:2.4.0:beta4:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:2.4.0:beta5:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:2.4.0:beta6:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:2.4.1:*:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:2.4.10:*:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:2.4.11:*:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:2.4.12:*:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:2.4.2:*:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:2.4.3:*:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:2.4.4:*:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:2.4.5:*:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:2.4.6:*:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:2.4.7:*:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:2.4.8:*:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:2.4.9:*:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:3.0.0:beta1:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:3.0.0:beta2:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:3.0.0:beta3:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:3.0.0:beta4:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:3.0.0:beta5:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:3.0.0:beta6:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:3.0.0:beta7:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:3.0.1:*:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:3.0.10:*:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:3.0.11:*:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:3.0.12:*:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:3.0.13:*:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:3.0.14:*:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:3.0.2:*:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:3.0.3:*:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:3.0.4:*:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:3.0.5:*:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:3.0.6:*:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:3.0.7:*:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:3.0.8:*:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:3.0.9:*:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:3.1.0:*:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:3.1.1:*:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:3.1.2:*:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:3.1.3:*:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:3.1.4:*:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:3.1.5:*:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:3.1.6:*:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:3.1.7:*:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:3.1.8:*:*:*:*:*:*:*
  • OTRS/ITSM18 versions
    cpe:2.3:a:otrs:otrs_itsm:2.1.0:*:*:*:*:*:*:*+ 17 more
    • cpe:2.3:a:otrs:otrs_itsm:2.1.0:*:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs_itsm:2.1.1:*:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs_itsm:2.1.2:*:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs_itsm:2.1.3:*:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs_itsm:2.1.4:*:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs_itsm:3.0.0:*:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs_itsm:3.0.1:*:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs_itsm:3.0.2:*:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs_itsm:3.0.3:*:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs_itsm:3.0.4:*:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs_itsm:3.0.5:*:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs_itsm:3.1.0:*:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs_itsm:3.1.1:*:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs_itsm:3.1.2:*:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs_itsm:3.1.3:*:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs_itsm:3.1.4:*:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs_itsm:3.1.5:*:*:*:*:*:*:*
    • (no CPE)range: <3.1.6
  • OTRS/Otrs Help Deskllm-fuzzy
    Range: <3.1.9
  • osv-coords
    pkg:rpm/opensuse/otrs&distro=openSUSE%20Tumbleweed
    Range: < 3.3.14-37.1

Patches

Vulnerability mechanics

References

5

News mentions

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