CVE-2011-1686
Description
Multiple SQL injection vulnerabilities in Best Practical RT allow authenticated users to read unauthorized ticket data and potentially arbitrary database contents.
AI Insight
LLM-synthesized narrative grounded in this CVE's description and references.
Multiple SQL injection vulnerabilities in Best Practical RT allow authenticated users to read unauthorized ticket data and potentially arbitrary database contents.
Vulnerability
Multiple SQL injection vulnerabilities exist in Best Practical Solutions RT versions 2.0.0 through 3.6.10, 3.8.0 through 3.8.9, and 4.0.0rc through 4.0.0rc7 [1][2]. The exact vectors are unspecified, but the flaws are present in the core codebase and do not require any special configuration to be reachable [1]. Deployments since 3.6.0 are additionally vulnerable to a more complex attack [1].
Exploitation
An authenticated user (either privileged or unprivileged) can exploit these vulnerabilities by sending crafted input to unspecified endpoints [1]. No special network position is required beyond normal authenticated access. The attacker does not need to be an administrator; any valid RT user account suffices [1]. For the more complex attack on versions 3.6.0 and later, a privileged user is required [1].
Impact
Successful exploitation allows an attacker to execute arbitrary SQL commands, primarily enabling unauthorized reading of ticket data [1]. The vendor states that these attacks are not believed to be capable of directly inserting, altering, or removing data from the database [1]. However, on deployments since 3.6.0, a privileged user can retrieve arbitrary data from the database, potentially including sensitive information [1].
Mitigation
The vulnerabilities are fixed in RT versions 3.6.11, 3.8.10, and 4.0.0rc8 [1][4]. Patches are also available for 3.6.10 and all versions of RT 3.8 [1]. Users should upgrade to the latest patched release or apply the provided patches. No workaround is documented; the fix requires updating the software.
AI Insight generated on May 23, 2026. Synthesized from this CVE's description and the cited reference URLs; citations are validated against the source bundle.
Affected products
80cpe:2.3:a:bestpractical:rt:2.0.0:*:*:*:*:*:*:*+ 79 more
- cpe:2.3:a:bestpractical:rt:2.0.0:*:*:*:*:*:*:*
- cpe:2.3:a:bestpractical:rt:2.0.1:*:*:*:*:*:*:*
- cpe:2.3:a:bestpractical:rt:2.0.11:*:*:*:*:*:*:*
- cpe:2.3:a:bestpractical:rt:2.0.12:*:*:*:*:*:*:*
- cpe:2.3:a:bestpractical:rt:2.0.13:*:*:*:*:*:*:*
- cpe:2.3:a:bestpractical:rt:2.0.14:*:*:*:*:*:*:*
- cpe:2.3:a:bestpractical:rt:2.0.15:*:*:*:*:*:*:*
- cpe:2.3:a:bestpractical:rt:2.0.2:*:*:*:*:*:*:*
- cpe:2.3:a:bestpractical:rt:2.0.3:*:*:*:*:*:*:*
- cpe:2.3:a:bestpractical:rt:2.0.4:*:*:*:*:*:*:*
- cpe:2.3:a:bestpractical:rt:2.0.5:*:*:*:*:*:*:*
- cpe:2.3:a:bestpractical:rt:2.0.5.1:*:*:*:*:*:*:*
- cpe:2.3:a:bestpractical:rt:2.0.5.3:*:*:*:*:*:*:*
- cpe:2.3:a:bestpractical:rt:2.0.6:*:*:*:*:*:*:*
- cpe:2.3:a:bestpractical:rt:2.0.7:*:*:*:*:*:*:*
- cpe:2.3:a:bestpractical:rt:2.0.8:*:*:*:*:*:*:*
- cpe:2.3:a:bestpractical:rt:2.0.8.2:*:*:*:*:*:*:*
- cpe:2.3:a:bestpractical:rt:2.0.9:*:*:*:*:*:*:*
- cpe:2.3:a:bestpractical:rt:3.0.0:*:*:*:*:*:*:*
- cpe:2.3:a:bestpractical:rt:3.0.1:*:*:*:*:*:*:*
- cpe:2.3:a:bestpractical:rt:3.0.10:*:*:*:*:*:*:*
- cpe:2.3:a:bestpractical:rt:3.0.11:*:*:*:*:*:*:*
- cpe:2.3:a:bestpractical:rt:3.0.12:*:*:*:*:*:*:*
- cpe:2.3:a:bestpractical:rt:3.0.2:*:*:*:*:*:*:*
- cpe:2.3:a:bestpractical:rt:3.0.3:*:*:*:*:*:*:*
- cpe:2.3:a:bestpractical:rt:3.0.4:*:*:*:*:*:*:*
- cpe:2.3:a:bestpractical:rt:3.0.5:*:*:*:*:*:*:*
- cpe:2.3:a:bestpractical:rt:3.0.6:*:*:*:*:*:*:*
- cpe:2.3:a:bestpractical:rt:3.0.7:*:*:*:*:*:*:*
- cpe:2.3:a:bestpractical:rt:3.0.7.1:*:*:*:*:*:*:*
- cpe:2.3:a:bestpractical:rt:3.0.8:*:*:*:*:*:*:*
- cpe:2.3:a:bestpractical:rt:3.0.9:*:*:*:*:*:*:*
- cpe:2.3:a:bestpractical:rt:3.2.0:*:*:*:*:*:*:*
- cpe:2.3:a:bestpractical:rt:3.2.1:*:*:*:*:*:*:*
- cpe:2.3:a:bestpractical:rt:3.2.2:*:*:*:*:*:*:*
- cpe:2.3:a:bestpractical:rt:3.2.3:*:*:*:*:*:*:*
- cpe:2.3:a:bestpractical:rt:3.4.0:*:*:*:*:*:*:*
- cpe:2.3:a:bestpractical:rt:3.4.1:*:*:*:*:*:*:*
- cpe:2.3:a:bestpractical:rt:3.4.2:*:*:*:*:*:*:*
- cpe:2.3:a:bestpractical:rt:3.4.3:*:*:*:*:*:*:*
- cpe:2.3:a:bestpractical:rt:3.4.4:*:*:*:*:*:*:*
- cpe:2.3:a:bestpractical:rt:3.4.5:*:*:*:*:*:*:*
- cpe:2.3:a:bestpractical:rt:3.4.6:*:*:*:*:*:*:*
- cpe:2.3:a:bestpractical:rt:3.6.0:*:*:*:*:*:*:*
- cpe:2.3:a:bestpractical:rt:3.6.1:*:*:*:*:*:*:*
- cpe:2.3:a:bestpractical:rt:3.6.10:*:*:*:*:*:*:*
- cpe:2.3:a:bestpractical:rt:3.6.2:*:*:*:*:*:*:*
- cpe:2.3:a:bestpractical:rt:3.6.3:*:*:*:*:*:*:*
- cpe:2.3:a:bestpractical:rt:3.6.4:*:*:*:*:*:*:*
- cpe:2.3:a:bestpractical:rt:3.6.5:*:*:*:*:*:*:*
- cpe:2.3:a:bestpractical:rt:3.6.6:*:*:*:*:*:*:*
- cpe:2.3:a:bestpractical:rt:3.6.7:*:*:*:*:*:*:*
- cpe:2.3:a:bestpractical:rt:3.6.8:*:*:*:*:*:*:*
- cpe:2.3:a:bestpractical:rt:3.6.9:*:*:*:*:*:*:*
- cpe:2.3:a:bestpractical:rt:3.8.0:*:*:*:*:*:*:*
- cpe:2.3:a:bestpractical:rt:3.8.1:*:*:*:*:*:*:*
- cpe:2.3:a:bestpractical:rt:3.8.2:*:*:*:*:*:*:*
- cpe:2.3:a:bestpractical:rt:3.8.3:*:*:*:*:*:*:*
- cpe:2.3:a:bestpractical:rt:3.8.4:*:*:*:*:*:*:*
- cpe:2.3:a:bestpractical:rt:3.8.5:*:*:*:*:*:*:*
- cpe:2.3:a:bestpractical:rt:3.8.6:*:*:*:*:*:*:*
- cpe:2.3:a:bestpractical:rt:3.8.6:rc1:*:*:*:*:*:*
- cpe:2.3:a:bestpractical:rt:3.8.7:*:*:*:*:*:*:*
- cpe:2.3:a:bestpractical:rt:3.8.7:rc1:*:*:*:*:*:*
- cpe:2.3:a:bestpractical:rt:3.8.8:*:*:*:*:*:*:*
- cpe:2.3:a:bestpractical:rt:3.8.8:rc2:*:*:*:*:*:*
- cpe:2.3:a:bestpractical:rt:3.8.8:rc3:*:*:*:*:*:*
- cpe:2.3:a:bestpractical:rt:3.8.8:rc4:*:*:*:*:*:*
- cpe:2.3:a:bestpractical:rt:3.8.9:*:*:*:*:*:*:*
- cpe:2.3:a:bestpractical:rt:3.8.9:rc1:*:*:*:*:*:*
- cpe:2.3:a:bestpractical:rt:3.8.9:rc2:*:*:*:*:*:*
- cpe:2.3:a:bestpractical:rt:3.8.9:rc3:*:*:*:*:*:*
- cpe:2.3:a:bestpractical:rt:4.0.0:rc1:*:*:*:*:*:*
- cpe:2.3:a:bestpractical:rt:4.0.0:rc2:*:*:*:*:*:*
- cpe:2.3:a:bestpractical:rt:4.0.0:rc3:*:*:*:*:*:*
- cpe:2.3:a:bestpractical:rt:4.0.0:rc4:*:*:*:*:*:*
- cpe:2.3:a:bestpractical:rt:4.0.0:rc5:*:*:*:*:*:*
- cpe:2.3:a:bestpractical:rt:4.0.0:rc6:*:*:*:*:*:*
- cpe:2.3:a:bestpractical:rt:4.0.0:rc7:*:*:*:*:*:*
- (no CPE)range: 2.0.0 through 3.6.10, 3.8.0 through 3.8.9, and 4.0.0rc through 4.0.0rc7
Patches
0No patches discovered yet.
Vulnerability mechanics
AI mechanics synthesis has not run for this CVE yet.
References
10- lists.bestpractical.com/pipermail/rt-announce/2011-April/000187.htmlnvdPatch
- lists.bestpractical.com/pipermail/rt-announce/2011-April/000188.htmlnvdPatch
- lists.bestpractical.com/pipermail/rt-announce/2011-April/000189.htmlnvdPatch
- bugzilla.redhat.com/show_bug.cginvdPatch
- secunia.com/advisories/44189nvdVendor Advisory
- blog.bestpractical.com/2011/04/security-vulnerabilities-in-rt.htmlnvd
- www.debian.org/security/2011/dsa-2220nvd
- www.securityfocus.com/bid/47383nvd
- www.vupen.com/english/advisories/2011/1071nvd
- exchange.xforce.ibmcloud.com/vulnerabilities/66792nvd
News mentions
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