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Unrated severityNVD Advisory· Published Mar 18, 2011· Updated Jun 16, 2026

CVE-2010-4768

CVE-2010-4768

Description

Open Ticket Request System (OTRS) before 2.3.5 does not properly disable hidden permissions, which allows remote authenticated users to bypass intended queue access restrictions in opportunistic circumstances by visiting a ticket, related to a certain ordering of permission-set and permission-remove operations involving both hidden permissions and other permissions.

Affected products

81
  • OTRS/Otrs81 versions
    cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*+ 80 more
    • cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*range: <=2.3.4
    • cpe:2.3:a:otrs:otrs:0.5:beta1:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:0.5:beta2:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:0.5:beta3:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:0.5:beta4:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:0.5:beta5:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:0.5:beta6:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:0.5:beta7:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:0.5:beta8:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:1.0.0:*:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:1.0.1:*:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:1.0.2:*:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:1.0:rc1:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:1.0:rc2:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:1.0:rc3:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:1.1.0:rc1:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:1.1.0:rc2:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:1.1.1:*:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:1.1.2:*:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:1.1.3:*:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:1.1.4:*:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:1.1:rc1:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:1.2.0:beta1:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:1.2.0:beta2:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:1.2.0:beta3:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:1.2.1:*:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:1.2.2:*:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:1.2.3:*:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:1.2.4:*:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:1.3.0:beta1:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:1.3.0:beta2:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:1.3.0:beta3:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:1.3.0:beta4:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:1.3.1:*:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:1.3.2:*:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:1.3.3:*:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:2.0.0:*:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:2.0.0:beta1:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:2.0.0:beta2:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:2.0.0:beta4:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:2.0.0:beta5:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:2.0.0:beta6:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:2.0.1:*:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:2.0.2:*:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:2.0.3:*:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:2.0.4:*:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:2.0.5:*:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:2.1.0:beta1:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:2.1.0:beta2:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:2.1.1:*:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:2.1.2:*:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:2.1.3:*:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:2.1.4:*:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:2.1.5:*:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:2.1.6:*:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:2.1.7:*:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:2.1.8:*:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:2.1.9:*:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:2.2.0:beta1:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:2.2.0:beta2:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:2.2.0:beta3:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:2.2.0:beta4:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:2.2.0:rc1:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:2.2.1:*:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:2.2.2:*:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:2.2.3:*:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:2.2.4:*:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:2.2.5:*:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:2.2.6:*:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:2.2.7:*:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:2.2.8:*:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:2.2.9:*:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:2.3.0:beta1:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:2.3.0:beta2:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:2.3.0:beta3:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:2.3.0:beta4:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:2.3.0:rc1:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:2.3.1:*:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:2.3.2:*:*:*:*:*:*:*
    • cpe:2.3:a:otrs:otrs:2.3.3:*:*:*:*:*:*:*
    • (no CPE)range: <2.3.5

Patches

Vulnerability mechanics

References

2

News mentions

0

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CVE-2010-4768 · VYPR